Continued from last week.
I followed the instructions provided by URGE support, which led to my MicroPhoto not being recognized by Nad’s PC. The player doesn’t even recognize that a USB cable is plugged into it. I did no investigation on it, I just put it aside and grabbed my Vision:M. I’m still not sure why I chose the inferior MicroPhoto to be the authorized player for URGE.
I logged into my account and deauthorized the MicroPhoto. I then tried to authorize my Vision:M… and failed. I got an error message about how I can only deauthorize one player every 30 days. I didn’t understand what was going on. I said to myself, “I don’t want to deauthorize another player; I just did that. I want to authorize this one.” But the option was greyed out. It seemed clear that I paid the “All Access To Go” price, without the “To Go.”
I quickly fired off a message to support, to which I got this response:
William,
With a single All Access To Go subscription, URGE allows you to sync the same subscription track an unlimited number of times on up to 2 portable music players. (In accordance with the URGE Terms of Service)
It’s not necessary to deauthorize one device in order to authorize another. Simply connect your additional portable music player and sync your URGE music to it.
Sincerely,
Jelyn
URGE Customer Support
www.URGE.com
My reaction was that there is no way in the world it would be that easy. Just plug it in and sync? How would that work? I can’t add the Vision:M to my account as an authorized player because the option is greyed out.
It couldn’t hurt to try, so I did, and it worked. I was stunned. I had expected the fix to be so unbearably painful or that I would not be able to use the Vision:M with the service for the rest of the month. I was pleasantly surprised with this turnout.
